Security Overview
A practical security baseline designed for SaaS ticketing workflows.
Tenant Isolation
Logical separation between customers; access scoped by tenant.
RBAC
Role-based permissions for agents, admins, and end users.
Audit Logs
Track key events like ticket updates, permission changes, exports.
Data Protection
Encryption in transit (TLS). Encryption at rest depending on host platform.
Operational Controls
Backups, monitoring, incident response playbooks (tier-dependent).
SSO Roadmap
SAML/OIDC planned for enterprise accounts.
Security questionnaire?
Send your vendor security form and we’ll respond with our current controls and roadmap.
Contact Security