Features
A simple, scalable ticketing foundation you can extend over time.
Channels
Email-to-ticket, web forms, and portal intake.
Workflows
Statuses, priorities, categories, tags, and custom fields.
Collaboration
Internal notes, mentions, watchers, attachments.
Approvals
Built-in approval steps for access requests and change management.
Knowledge Base
Draft/review/publish and powerful search.
Reporting
SLA dashboards, trend reports, export-ready data.
Roadmap-ready
Add SSO, advanced automation, AI summaries, and enterprise controls as you grow.
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