SaaS Ticketing • Customer Support • Internal Helpdesk
Modern ticketing that feels effortless.
Entix brings customer support and internal service desk into one clean workflow: queues, SLAs, automation, knowledge base, and reporting — built to scale.
Everything you need to support customers and employees
Built for fast triage, clear ownership, and measurable outcomes.
Ticketing + Queues
Custom forms, categories, priorities, statuses, tags, watchers, and assignments.
SLAs + Escalations
Define response/resolve targets per queue and automatically escalate.
Automation
Rules for routing, auto-replies, approvals, and status updates.
Knowledge Base
Articles with search, categories, and draft/review/publish workflows.
Reporting
Track volume, backlog, SLA performance, and agent productivity.
Integrations
Email-to-ticket, web forms, and webhook-ready events for your stack.
Multi-tenant SaaS, done right
Entix supports isolation by tenant and role-based access controls so each customer’s data stays separate.
- Tenant isolation + RBAC
- Audit logs for critical actions
- Configurable retention
- SSO-ready architecture (SAML/OIDC roadmap)
“We wanted customer support + internal helpdesk in one place. Entix keeps it simple and measurable.”
— Example testimonial (replace with real customer quote)
Want a demo of Entix?
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