Launching November 2026
Entix.ai is an AI-powered SaaS help desk built to help organizations capture requests, triage tickets faster, automate service workflows, meet SLAs, and deliver a more consistent support experience.
You’re on the list. We’ll keep you informed as Entix approaches launch.
Product updates and early-access invitations only. No spam.
The Entix platform
Entix brings ticket intake, service workflows, collaboration, automation, SLAs, and reporting into one clean multi-tenant platform - without the complexity that slows support teams down.
Capture, categorize, prioritize, assign, track, and resolve support requests from a structured agent workspace.
Use AI to analyze incoming requests and recommend the department, priority, severity, sentiment, and routing context.
Apply consistent rules for assignments, approvals, status changes, notifications, escalations, and recurring support processes.
Define response and resolution targets, monitor deadlines, and help teams act before service commitments are missed.
Give requesters a simple way to submit and follow tickets while agents collaborate through notes, updates, and clear ownership.
Track ticket volume, backlog, service performance, trends, and operational outcomes with role-aware dashboards and reports.
Replace shared inboxes and spreadsheets with a repeatable support process.
Support multiple customer organizations from one Entix workspace. Customer users see only their organization’s tickets, while authorized MSP agents can work across assigned customer accounts.
Support IT, HR, finance, facilities, and other departments through one adaptable platform.
Apply clear roles, least-privilege access, auditability, and tenant-aware controls from the start.
Practical AI, applied responsibly
Entix uses AI where it adds immediate operational value: understanding the request at intake, reducing manual triage, and giving support teams better context. Decisions remain visible and controllable by people.
Recommend ticket category, department, priority, severity, and sentiment from the requester’s description.
Turn unstructured requests into structured ticket data that workflows and agents can use immediately.
Make AI recommendations reviewable and correctable instead of hiding them inside an opaque automation chain.
How Entix works
A customer or employee submits a support request through an intuitive portal. Entix creates a structured ticket and records the essential context.
AI-assisted triage recommends classification and urgency while tenant-defined rules route the ticket to the right department, queue, or agent.
Agents collaborate, communicate, use internal notes, follow workflows, and manage the ticket against configured SLA targets.
Dashboards and audit-ready activity help leaders understand workload, bottlenecks, service quality, and opportunities for automation.
Security by design
Entix is being engineered with layered security controls across identity, application access, tenant isolation, APIs, data storage, infrastructure, and operational logging. We describe architecture and controls accurately - we do not claim certifications before they are earned.
Each tenant’s operational data is separated at the database schema layer, supported by tenant-aware application controls.
Global and tenant roles separate administration, supervision, agent work, and read-only access using least-privilege principles.
The MVP includes OpenID Connect (OIDC) sign-in with Microsoft and Google, brokered through Keycloak. Users without either provider can sign in with a Keycloak-managed account.
Encrypted transport, secure object storage, managed secrets, controlled service access, and API-layer protections reduce exposure.
Administrative changes and ticket activity are designed to be attributable so organizations can review who did what and when.
Automated testing, dependency review, CI/CD controls, environment separation, logging, monitoring, and backups support reliable delivery.
Security is not a badge added at launch. It is an engineering discipline carried through architecture, development, testing, deployment, and operations.
Enterprise engineering expertise
Entix is being built by practitioners with experience across enterprise architecture, cloud platforms, cybersecurity, software development, program delivery, automation, and service operations.
Python and Django services with a React, Vite, and TypeScript user experience designed for maintainability and rapid iteration.
PostgreSQL-based schema isolation today, with an architecture path for distributing future tenant growth across multiple databases.
AWS-oriented architecture using managed storage, delivery, email, networking, observability, backup, and production database services.
Service-oriented APIs, gateway controls, external integration readiness, notifications, and webhook patterns for connected workflows.
Automated browser testing, repeatable environments, CI/CD pipelines, code review, and security-focused validation before release.
Tenant-aware services, configurable workflows, role separation, and extensible reporting designed to grow from SMB teams to larger environments.
The road to launch
We are preparing Entix for an initial November 2026 release. Early-access participants will help us validate the workflows, usability, and priorities that matter most to real support teams.
Now
Join for product updates, preview invitations, and launch information.
September 2026
Selected teams review core ticketing, tenant administration, AI triage, workflows, and reporting.
October 2026
Early-access teams validate end-to-end service workflows while we complete security, performance, and release-readiness testing.
November 2026
Entix opens with core help-desk capabilities, AI-assisted triage, workflow automation, SLA management, and Microsoft or Google OIDC sign-in through Keycloak.
After launch
Knowledge-grounded response assistance, skill-based assignment, expanded integrations, and additional service-management capabilities.
Referral program
Entix launches with a built-in referral and commission program. Consultants, MSPs, and community partners can introduce Entix and earn commissions on the subscriptions they bring - tracked transparently from signup to payout.
Join the early access list and request a partner code when the program opens.
Share your code with teams that would benefit from Entix. Signups that carry your code are attributed to you automatically.
When a referred organization subscribes and pays, you earn a commission on their invoices - recorded in a transparent ledger and paid out to you.
Commission rates and program terms will be published at launch. Early-access members get first access to partner codes - join the list.
Get early access
Join the pre-launch list for product previews, launch updates, and opportunities to help shape the platform.
Thank you. You’re on the Entix early access list.